Kimono Rental Terms of Use

These terms and conditions (hereinafter referred to as 'these Terms') apply to the kimono rental services (collectively referred to as 'Rental Items') and related services offered at 'Kimono Rental wargo' (hereinafter referred to as 'the Store') operated by 'Compass Corp. ' (hereinafter referred to as 'the Company'). These Terms govern the use of these services and the information provided on the Company's website, social media platforms, and other internet-based communications (hereinafter collectively referred to as 'the Company's Website') by all customers (hereinafter referred to as 'the Customers').

1. Acceptance of Terms

1) Regardless of whether you are a corporation or an individual, whether you are using a paid service or not, or whether you are merely accompanying a user, you will be deemed to have agreed to these Terms upon using this service, accessing the Company's Website, or entering the Store. 2) These Terms are publicly displayed on the internet, and you will be deemed to have agreed to them even if you make a reservation or use the service through means other than our website (including, but not limited to, visiting the Store or making a reservation by phone). 3) These Terms take precedence over any verbal explanations provided by our employees, any announcements made within the Store, and any information provided on websites or other media for which the Company has no managerial responsibility. In the event of any disputes, these Terms shall govern the resolution. 4) Anyone selling or introducing our services on behalf of the Company shall be responsible for explaining these Terms to customers and obtaining their consent. The Company assumes no liability for any errors in such explanations.

2. Changes to the Terms

1) The Company may amend these Terms as necessary within the scope of the objectives of the service. 2) If the Company changes these Terms, the revised content and the effective date will be posted within these Terms or on the Company's Website, or the Company will notify customers of the changes by a method it deems appropriate. The revised Terms will take effect from the specified effective date.

3. Reservations and Cancellations

1) A reservation made through the Company's Website will be deemed to be established when the Company accepts the customer's reservation request. 2) If a customer wishes to cancel a reservation after it has been established, please apply via the 'Reservation Plan Details' link in the reservation confirmation email. If you are unable to access that link, please contact us via the contact form at , clearly indicating 'Request for Cancellation.' The cancellation will be deemed to be established upon submitting the cancellation through the dedicated form or at the time the email is received. 3) Cancellation fees will apply based on the utilization plan: - For ceremonial rentals: - Cancellations up to 30 days before the Date of Use: Free - Cancellations 29 to 7 days before the Date of Use: 30% of the rental fee - Cancellations within 6 days of the Date of Use: 100% of the rental fee ◆About Changing the Reservation Date ※If you wish to change your reservation date, please contact us at least 3 days prior to the reserved date. 　We are unable to accept any changes past this deadline. ※Date changes are allowed only once free of charge, and must be rescheduled within one year from the original reserved date. ※If you cancel after changing the reservation date, the cancellation fee will be calculated based on the cancellation policy using the original reserved date and the date you informed us of the change. ◆About Changing the Selected Kimono ※Once your reservation is confirmed, the selected kimono cannot be changed. If you wish to change the kimono for personal reasons, the standard cancellation policy will apply. - For tourist rental reservations: - Cancellations up to 2 days before the Date of Use: No cancellation fee - Cancellations on the day before or the day of the Date of Use: 100% of the rental fee - For delivery rental reservations: - Cancellations up to 30 days before the Delivery Date: Free - Cancellations 29 to 7 days before the Delivery Date: 30% of the rental fee - Cancellations within 6 days of the Delivery Date: 100% of the rental fee 4) Notwithstanding the above provisions, cancellations due to the Company's circumstances, such as temporary closures, natural disasters, or other reasons deemed unavoidable by the Company, shall be exempt from cancellation fees. However, cancellations due to health issues or injuries will be considered customer-initiated and liable for fees. If a cancellation reason falls under the exempted category, please specify the reason in the cancellation email. 5) In cases where payments have already been made for reservations and a refund is due upon cancellation, refunds will be processed as follows. Please note that any fees related to the refund will be the customer's responsibility. - For credit card or carrier payments via web reservation: - Cancellation processing will be carried out. Depending on your credit card company or carrier, it may take up to two months for the cancellation effects to be reflected. If the cancellation cannot be processed due to exceeding the cancellation deadline, a refund will be made via bank transfer. - For convenience store payments via web reservation: - Refounds will be made via bank transfer. - For payments made in-store: - Refunds will be processed via bank transfer, irrespective of the payment method (cash, credit payment, etc.). 6) All communication costs incurred by customers when making reservations or cancellations will be borne by the customers. 7) Any changes to the utilization date or utilization content will be treated as cancellations unless the Company deems the changes to be within a reasonable range or the circumstances considered acceptable. For cancellations due to postponement, cancellation fees will be calculated based on the original date prior to the postponement.

4. Provision of Services

1) The dates and times for which the Service is provided shall be as stated on the Company's website, etc. If there are any changes to the dates and times for which the Service is provided, the Company shall notify the Customer in a manner that the Company considers appropriate. 2) The service fee for this service shall be as stated on our website. The service fee may vary depending on the plan. Even if you make a reservation through our website, the service fee may change based on the selection you make when you visit the store. If the service fee for this service changes, we do not require prior notice. 3) The kimonos and accessories used in this service, as well as the tools used for dressing and hair styling, are all used and are not guaranteed to be new. In the event of wear, deterioration, or dirt, the Company will only replace items if it determines that they significantly impair normal wearability. In any case, compensation or refunds will not be provided.

5. Restrictions and Refusals of Use

1) We reserve the right to refuse service to any customer who falls under any of the following categories, even after a reservation has been made: ① Individuals who are pregnant, or situations where the provision of services is clearly harmful to the customer’s health. ② Individuals with infectious diseases, or situations where providing services would evidently harm the health of our employees. ③ When a customer refuses to agree to these terms or when the Company deems that a customer has violated these terms. ④ Any other cases that are deemed to violate laws, regulations, or public order and morals. 2) We will not accept any of the following items for storage: ① Cash and valuables (house and car keys, expensive clothing, bags, jewelry, watches, etc.) ② Explosive, flammable, or other dangerous items. ③ Perishable foods, frozen goods, refrigerated items, fresh produce, cut flowers, items that may leak or spoil easily. ④ Items that contradict public order and morals (such as narcotics or dangerous drugs, the use of which is prohibited by law). ⑤ Items that do not fall under the above categories but are deemed by us to be difficult to accept. 3) Due to the customer’s physical characteristics, we may decline to provide the service, limit the types and sizes of kimonos available for rental, or provide guidance regarding the dressing rooms to be used. This is a rational decision based on the feasibility of dressing, the preservation of kimonos, and consideration for other customers. It is not intended to discriminate against the customer. We do not tolerate any discrimination based on physical characteristics, nationality, ethnicity, religion, sex, gender identity, etc. Thank you for your understanding.

6. Prohibited Acts

1) The customer shall not engage in any of the following activities. If a violation of these rules results in damage to our company or third parties, the violating customer shall be liable to compensate for all damages. ① Subleasing, lending, or other related actions involving rental items. ② Transferring, pawning, or establishing any other security interest in rental items. ③ Engaging in illegal activities using rental items. ④ Using rental items in ways that violate public order and morals. ⑤ Any action that causes, or may cause, inconvenience, disadvantage, or damage to other customers, third parties, or our company. ⑥ Any conduct that violates public order and morals within our premises, or other laws and regulations, or that may lead to such violations. ⑦ Disseminating information that contains false or misleading content. ⑧ Unauthorized use of or tampering with the server of our website. ⑨ Any other behavior that the Company reasonably deems inappropriate, including conduct that damages or tarnishes the Company's credibility.

7. Disclaimer

1) The Company shall not be liable for any direct or indirect disadvantages suffered by a customer or a third party in relation to the Service due to any of the following reasons: ① When there is a delay in providing the Service due to congestion or other reasons. ② When the Company is unable to provide the Service to Customers due to circumstances beyond its control, such as adverse weather, disasters, wars and conflicts, traffic restrictions due to events, outbreaks of epidemics, or other reasons that necessitate closing or altering business hours. ③ When a product image posted by the Company on its website is unavailable due to stock status, etc. ④ When the kimono, dressing, hair styling, etc. differ from what the customer expected owing to personal preferences. ⑤ When skin irritation, rashes, infections, etc. occur due to commercially available detergents (including those for commercial use), alcohol, or disinfectants and deodorants. ⑥ When an accident occurs to the customer's body or property due to movements exceeding the normally expected range during treatments such as dressing or hair styling. ⑦ When an accident occurs to a customer or their property within the store, not due to the Company's intention or gross negligence. ⑧ When other damages occur through no fault of the Company. 2) The Company is not responsible for any loss or damage to items stored during luggage storage caused by the following reasons: ① When the customer fails to declare that the items specified in 5-2) of these Terms and Conditions are included. ② When managed with the same care as clothing. ③ When minor damages (scratches, cuts, dents, dirt) occur. ④ When a customer mistakenly takes another customer's stored luggage. ⑤ When loss or theft occurs despite the fulfillment of the administrator's duties. ⑥ When loss or damage occurs due to fire, natural disaster, war, or conflict. ⑦ When any other loss or damage occurs through no fault of the Company. 3) Even if the use of this Service causes damage to you or a third party and the Company is liable for compensation, the compensation liability will be limited to the actual amount of loss, and the Company shall not be liable for any incidental damages (including internal data in electronic devices) or lost profits. 4) The amount of compensation for damages incurred during baggage storage is limited to 10,000 yen (tax included) per piece of baggage. 5) If the kimono and accessories reserved at the time of booking cannot be used and the cause is not attributed to the Company, the Company shall not be liable. If the cause is due to the Company’s negligence, the maximum liability for compensation shall be a refund of the fee paid at the time of reservation.

8. Returns and Overdue Items

1) The return time for this service is as specified on our website. 2) If, upon return, the rental item is found to be dirty or damaged, the customer will be responsible for the repair costs. However, if the customer has subscribed to the Peace of Mind Plan, the costs will be determined according to the provisions of the Peace Plan set out in the next article. This also applies to any dirt or damage discovered within three days after the return. 3) Regardless of whether or not prior notice is given, if the items are not returned by the return date at the specified location and method, the following late fees will apply for each day until all rented items are returned: - In-store rental: ¥1,100 per day Note: If you plan to return the items on the same day but fail to do so on time and switch to next-day return, the above late fee will apply plus the next-day return plan fee (¥1,100 including tax). - Delivery rental: ¥2,200 per day Note: For each three-day extension, the regular delivery rental price will be charged additionally. 4) If the items are not returned by the return date without prior notice, in addition to the late fees specified in the preceding paragraph, we will charge the rental item's retail price and any lost profits resulting from our inability to use the rental item. 5) If there is any risk of a third party seizing or asserting rights over the rental items during the use of this service, the user must contact our company immediately. In this case, the service agreement will be considered terminated at the user's convenience.

9. Peace of Mind Plan

1) Customers may subscribe to one of the following 'Peace of Mind Packs' based on their usage plan: ① Formal rental plan (for weddings, funerals, etc.): ¥1,100 per item (including tax) (If a hakama is worn, it will be treated as a single item.) ② Tourism rental plan: ¥330 per person (including tax) 2) If a customer who has subscribed to the Peace of Mind Plan damages or soils a rental item while using this service, we will cover the repair costs for damages that are repairable and less than 10 cm² (such as collar stains, sleeve stains, sweat marks, food spills, etc.). However, for damages that are difficult to repair, such as cigarette burns, oil stains, bloodstains, etc., the Peace of Mind Plan will not apply, and additional charges will be incurred. Example: - Menstrual blood, oil, persistent food stains, kimono shrinkage, mud splatter, hair dye discoloration, etc.: From ¥5,500 (including tax) - Vomit stains: From ¥16,500 (including tax) - Any other damages: Actual cleaning costs - If repair is impossible, three times the plan fee will be charged (deemed discarded). 3) Additionally, the following cases will be excluded from the Peace of Mind Plan, and repair costs will be the customer's responsibility: ① Intentional damage, soiling, or loss of the rental item ② Intentionally causing a strong odor to adhere to the rental item, such as directly spraying perfume on it ③ Being inebriated ④ If it is due to criminal acts ⑤ If it is lost for any reason ⑥ Any other use that the company deems to exceed the scope of normal kimono use ⑦ Any other use that the company deems to exceed the scope of normal kimono use

10. Exclusion of Antisocial Forces

1) If any of the following items apply to the customer, our company may cancel the reservation or refuse service without any prior notice. In such cases, our company shall not be liable for any damages incurred by the customer. However, this provision shall not prevent our company from claiming damages from the customer. ① If the person is or was a member of an organized crime group, a member or associate member of an organized crime group, a company related to an organized crime group, a corporate racketeer, a social movement fraudster, a political movement fraudster, a special intelligence violent group, or any other antisocial force (hereinafter referred to as 'antisocial force'); ② If the customer commits fraud, acts of violence, or uses threatening language against our company, either directly or through a third party; ③ If the customer informs our company that they are a member of an antisocial force, or if a person related to the customer is a member of an antisocial force; ④ If the customer engages in any act that damages or is likely to damage the reputation or credibility of our company, either directly or through a third party; ⑤ If the customer, either directly or through a third party, interferes with or is likely to interfere with the business operations of our company. 2) If our company has reasons to suspect that a customer falls under any of the items in the preceding paragraph, the company may request that the customer provide materials, etc., to clarify the suspicion. If the customer refuses such a request, our company may take the measures specified in the preceding paragraph.

11. Governing Law and Jurisdiction

1) These Terms and Conditions shall be governed by the laws of Japan. 2) In the event of a dispute arising from the use of the Service, both the customer and our company shall attempt to resolve the dispute in good faith. If the dispute cannot be resolved in good faith, the Tokyo District Court shall have exclusive jurisdiction.

Effective Date: April 21st, 2024