● Product Delivery
Delivery is possible two days prior to your usage date.
Depending on shipping conditions, delivery may occur one day prior.
● Changing Delivery Address
Changes can be made up to 7 days prior to the [delivery date].
For changes to the delivery address within 6 days of the delivery date or after shipping has been completed, please contact the shipping carrier directly using the information provided in your shipping confirmation email.
● Specify Desired Delivery Time Slot
Time-specific delivery is available for home addresses.
Due to carrier regulations, time-specific delivery is not available for locations such as beauty salons or hotels.
Morning・2 PM - 4 PM・4 PM - 6 PM・6 PM - 8 PM・7 PM - 9 PM
● Shipping Fees
Kimono rental plans priced at 11,000 JPY or more include free shipping.
※For plans under 11,000 JPY, a shipping fee of +3,300 JPY will be added.
※For Hokkaido, Okinawa, and some remote islands, an additional round-trip shipping fee of 2,200 JPY per item will be incurred.
● Returns
Return shipping is free of charge.
※If the included shipping label is not used, or if the item is sent via cash-on-delivery (COD) or other methods, a separate shipping fee will be charged.
● Delivery to Remote Islands
For deliveries by sea, significant delays may occur due to weather conditions, natural disasters, or other unforeseen circumstances.
Please be aware that there is a possibility that your order may not arrive by the specified delivery date, and we appreciate your understanding when placing your order.
