At Kimono Rental Wargo, we strive to create extraordinary experiences for our customers through kimono rental, dressing, and hair styling services, and are committed to improving our services daily.
However, there have been instances where the inconsiderate behavior of a very small number of customers has harmed our working environment.
To ensure that our staff working at this store feel motivated and can work with peace of mind, we are outlining our policy regarding customer harassment.
Definition of Customer Harassment
Based on the "Corporate Manual for Customer Harassment Countermeasures" issued by the Ministry of Health, Labour and Welfare in February 2022, we define customer harassment as "complaints or behaviors from customers where, in light of the validity of the demands made in such complaints or behaviors, the means or manner used to achieve those demands are inappropriate, and such means or manner harm the working environment of our employees."
[Applicable Actions]
The following descriptions are examples and are not exhaustive.
・Violence by customers
・Unjust or excessive demands by customers
・Coercion of responses beyond a reasonable scope or prolonged restraint by customers
・Slander/defamation or stalking of employees by customers
・Intimidation or threats by customers
・Denial of an employee's personality or discriminatory remarks by customers
・Content that damages the reputation of the company or its employees, or posting of employee personal information on social media, etc.
・Demands for 'dogeza', etc.
Response to Customer Harassment
・We will engage in rational discussions towards a reasonable resolution, and strive to build better relationships.
・If we determine an act constitutes customer harassment, we will cease our response, and may refuse future visits.
・If the act is deemed malicious, we will contact the police and external experts (such as lawyers), and take appropriate action.
A Request to Our Customers
Kimono Rental Wargo will continue to aim to build trusting relationships with our customers through high-quality services.
However, should any customer engage in behavior that falls under customer harassment, we will respond firmly in accordance with this policy. We kindly ask for your understanding and cooperation.
